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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindi Feeley

Cindi Feeley

August 1, 2024

5  out of  5
rating by Cindi Feeley
"Loyalty goes both ways and Elissa just proved it! I've been a State Farm customer for 45 years and she is the best agent EVER! THANKS for being loyal to your customers, Elissa. You are invaluable and incredible!"
We responded:
"Thank you Cindi so very much! I really appreciate your kind words! We love helping our State Farm customers!! And, we appreciate your loyalty!!! "
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Hailey Jones

June 21, 2024

5  out of  5
rating by Hailey Jones
"She is the world’s best State Farm Agent in the whole company!!!! We love her!!!!"
We responded:
"Hi Hailey! You are too kind!!! We appreciate you! Thanks for the review!!! "
Profile photo of Loriann Wheatley

Loriann Wheatley

November 3, 2023

5  out of  5
rating by Loriann Wheatley
"The ladies are always upbeat and happy to help."
We responded:
"Hi Loriann, thanks so much for the review! We appreciate your business and we truly do enjoy helping our customers! Have a great weekend!!"
Profile photo of Emmett Miller

Emmett Miller

August 26, 2023

5  out of  5
rating by Emmett Miller
"I just recently moved to the area--literally August 1st--and about ten days after living in Moscow I experienced my one and only car accident with the only car I've ever owned for the past 15 years. I called Elissa right from my totaled vehicle when I had been able to pull over safely to the shoulder. Elissa was so kind, patience, and transparent in helping me through the process of filing the claim, making sure I received my compensation speedily, encouraged me to use my insurance support to be able to go to urgent care and make sure I hadn't suffered any worse bodily injuries. I was able to sit with her in the office while we filed everything together, which made me feel in control in ways that unsurprisingly a car accident can make you feel out of control. Can't thank her and her office enough."
We responded:
"Hi Emmett, we are so glad that we were able to help you in your time of need! Having an accident is always a stressful time, but the stress is certainly compounded when you’re new to the area! We really appreciate you taking the time to give our office a review and share your experience! We’re here if you ever need us again!! Take care!"
Profile photo of Miriam Brundage

Miriam Brundage

August 9, 2023

5  out of  5
rating by Miriam Brundage
"Always kind, helpful and professional."
We responded:
"Thanks so much Miriam! We appreciate you taking the time to leave us a review! Elissa "
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Laurie E

June 26, 2023

5  out of  5
rating by Laurie E
"Elissa has been out State Farm agent for years. She has always been professional, courteous, very knowledgeable about our insurance needs and what's best for our needs. She has a great personality, very friendly and easy to get along with which is a big bonus!"
We responded:
"Thanks so very much Laurie for your kind words!! We appreciate it!!"
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Debra Morrissmith

February 6, 2023

5  out of  5
rating by Debra Morrissmith
"Very nice and pleasant - answered all my questions and happily explained parts that I'd didn't understand. I loved their professionalism. I look forward to a long relationship with the person that helped me and Statefarm."
We responded:
"Thanks Debra! Welcome to the State Farm Family! We appreciate you taking the time to leave us a review, and we look forward to working with you!"
Profile photo of Keith Jones

Keith Jones

January 17, 2023

5  out of  5
rating by Keith Jones
"When We came to get our insurance transferred from my old hometown, I was unprepared, but Janelle Swanson helped us out with everything and made us feel at home in Moscow."
We responded:
"Welcome to Moscow Keith! I’m glad Janelle was able to help you with moving your insurance. Let us know if you need anything else! We appreciate the review!"
Profile photo of Susan Weaver (Sue Baily Weaver)

Susan Weaver (Sue Baily Weaver)

January 5, 2023

5  out of  5
rating by Susan Weaver (Sue Baily Weaver)
"Everyone at Elissa's office has been great. They are very competent and efficient. I would highly recommend their services to anyone looking for auto insurance."
We responded:
"Hi Sue, thanks so much for your kind words! We appreciate you! Happy New Year!"
Profile photo of Balynda Bridge

Balynda Bridge

December 4, 2022

5  out of  5
rating by Balynda Bridge
"From the moment Janelle answered the phone I felt comfortable and well taken care of. All my questions were answered everything was done with the greatest of ease. I certainly recommend working with them."
We responded:
"Thank you Balynda for your kind words!! We’re glad our office was able to make you comfortable! We really appreciate you taking the time to leave us a review!"
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Debbie Aurelius

December 2, 2022

5  out of  5
rating by Debbie Aurelius
"Excellent service! Thank you!"
We responded:
"Thanks Debbie! We’re glad we could help! Take care!"
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Anita Packwood

November 18, 2022

5  out of  5
rating by Anita Packwood
"These ladies are wonderful and so helpful!"
We responded:
"Thank you, Anita, for your kind words! All of us here in the office truly enjoy helping people, and I'm so glad that we were able to help you!! "
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Phara Paddlety

September 27, 2022

5  out of  5
rating by Phara Paddlety
"Very helpful & quick response time."
We responded:
"Glad we could help you Phara!"
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Cathy Annison

September 11, 2022

5  out of  5
rating by Cathy Annison
"The staff in the office was very kind and helpful. Janelle went out of her way to help me and answered all my questions."
We responded:
"Thanks so much Cathy! We appreciate your kind words and the review!"
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Shelby McCahon

September 9, 2022

5  out of  5
rating by Shelby McCahon
"Janelle was very kind and helpful over the phone! She explained my policy very clearly and was very knowledgeable in answering all of my questions."
We responded:
"Shelby we appreciate the review! I'm glad that Janelle was able to provide the help and advice you needed. We're here for you if you have any other questions. Thank you!"
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Anne Smith

August 31, 2022

5  out of  5
rating by Anne Smith
"Elissa is very personable, efficient and knowledgeable! She made the whole process easy and enjoyable."
We responded:
"Thanks Anne for the review! I'm glad that we were able to make the insurance process easy for you. That's our goal!!!"
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Dan Marschner

August 30, 2022

5  out of  5
rating by Dan Marschner
"Thanks for your quick responses today, you made this process harmless I appreciate you all."
We responded:
"Thanks Dan! We appreciate you!!!!"
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Madi Nichelson

August 19, 2022

5  out of  5
rating by Madi Nichelson
"Couldn’t have asked for a better experience- especially as someone who hasn’t gotten insurance on my own before. Janelle walked me through everything and was very professional and polite. So glad I chose to come here!"
We responded:
"Hi Madi, We appreciate the review, and we're sure glad you chose to come here too! If you ever have any questions, just let us know. Thank you so much!"
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Eric Wright

August 15, 2022

5  out of  5
rating by Eric Wright
"I have been a customer for 19 years and always have great service with Elissa, Janelle and the rest of the staff. Whether life , home or auto they do a great job taking care of our needs."
We responded:
"Thanks Eric for being such a loyal customer! Our office is grateful!!"
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Jenna Douglas

July 18, 2022

5  out of  5
rating by Jenna Douglas
"Great experience! Wonderful people and I got a quote after a couple hours :)"
We responded:
"Jenna, we're glad that our office was able to provide you a great experience. Welcome to the State Farm family!"
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Bonnie Rennaker

June 13, 2022

5  out of  5
rating by Bonnie Rennaker
"Elissa and her staff have always been ready to take care of our insurance needs, and helping us to understand each step. I highly recommend them!"
We responded:
"Hi Bonnie! We appreciate you leaving us a review!!! Thank you so much! Elissa"
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Cheri Grimm

June 3, 2022

5  out of  5
rating by Cheri Grimm
"Very quick, efficient staff. Transfer request from out of state put in immediately. Staff is responsive, knowledgeable and extremely helpful."
We responded:
"Thanks Cheri! Glad we were able to help you transfer your State Farm insurance from Alaska to Idaho! Take care!"
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Sarah Young

May 25, 2022

5  out of  5
rating by Sarah Young
"Found their office very helpful! They were able to add to our existing plan and found us good rates."
We responded:
"Thanks Sarah for the review! I’m glad our office was able to help you!"
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David Nelson

May 24, 2022

5  out of  5
rating by David Nelson
"Elissa's Team has been very helpful and very responsive. Filed my first claim ever with them this year and Janelle was not just helpful and prompt, but honest and helped guide me through the process for the best outcome."
We responded:
"Thanks David! We appreciate you taking the time to give us a review, and glad our office was able to assist you with your claim!"
Profile photo of Tiearra Journey

Tiearra Journey

May 23, 2022

5  out of  5
rating by Tiearra Journey
"I would strongly recommend! The staff are super helpful and friendly. The service is amazing! Got everything done and setup same day, painless!"
We responded:
"Thanks so much Tiearra!! We’re happy to have you as part of the State Farm family!! We’re here to help!"